How do I shop at pipercross-airfilters.co.uk
The shopping process is very easy, when you find a product that you want, e-mail us your enquiry, and we will get back to you ASAP to take payment and your preferred delivery address, Alternatively ring the sale line, and we will process your order immediately.
How important is my e mail address and telephone number?
Extremely important. If your e mail address is wrong you will not get confirmation of your order and we cannot contact you in the event of a delay or other problem.
What credit and debit cards do you accept?
We accept Visa, MasterCard, American Express, Switch, Solo, Visa Electron and Electron
How are my goods delivered?
Orders are usually sent to you direct from the Pipercross Warehouse via a courior.
Will someone have to sign for the delivery?
Yes, all orders have to be signed for .
What if no one is in when the delivery person arrives?
He will leave a card through the letterbox, this will advise you that a delivery attempt was made and your parcel is now at your local Enquiry Office, there will be a phone number you can ring to arrange another delivery or you can go and collect the parcel in person. IMPORTANT. The Courior will only hold your goods for about 7 days, after that time they are returned to us. We reserve the right to charge postage on re sent items.
I placed my order and nothing has arrived.
We dispatch orders Mon to Fri So for example if you placed your order at 11 pm on say a Friday night it will not leave here until Monday night at 4pm, second class normally takes up to four days. Alternatively it could be we are having a problem with your credit card. Your card provider may not be approving the sale because. The expiry date is incorrect, the issue number is wrong, or you have given us the short number not the long number in the middle of the card. Or you are over your credit limit. When a card is refused we have no idea why. We do e mail you as soon as possible, though not everyone collects personal e mail on a daily basis. Also see answer above.
My goods haven't arrived and you have charged my credit/debit card.
Please contact us immediately so we can sort it out for you.
Can I return goods?
Yes you may return any goods but you must contact us within 7 days of delivery for a goods return note number. And goods MUST be returned within ten days of the returns note number been issued.
Do you charge a handling charge for returned goods?
We reserve the right to charge up to 25% of the price of the goods returned.
What other information shall I send with any returned goods?
Please send us a note with your name and address and the order number, this can be found in the top right hand corner of the invoice that was on the outside of the parcel.
What do I do if you have sent me the wrong stuff?
We are very careful with all orders, occasionally mistakes do happen. Please contact us as within 3 days of the order arriving and we will deal with the problem
What do I do if the goods are damaged when they arrive.?
Please contact us immediately and we will send replacement goods and deal with the damaged goods.
What if my goods are faulty?
We supply all our products in good faith, occasionally problems do happen and we will of course try to sort the problem out. E-mail us at sales@pipercross-airfilters.co.uk with a brief note of what is wrong. We will get back to you with instructions on what we are going to do.
What if my chosen goods are out of stock?
We will hold your order, and endeavour to get the goods to you as fast as possible. We do not charge your card until the day they leave here, unless it is a special order.
I have received some of my order but not all of it?
Sometimes due the nature of the order it may be packed in more than one box, and they can arrive at different times or it is possible one or more items were out of stock, therefore we have sent all available items and the remainder will be backordered for you. Some items are delivered direct from the supplier /manufacturer and may arrive separately.
I placed my order and nothing has arrived?
We dispatch orders Mon to Fri, so for example if you placed your order at 11 pm on say a Friday night it will not leave here until Monday night at 4pm,second class normally takes up to four days. Alternatively it could be we are having a problem with your credit card. Your card provider may not be approving the sale because the expiry date is incorrect, the issue number is wrong, or you have given us the short number not the long number in the middle of the card. Or you are over your credit limit. When a card is refused we have no idea why. We do e-mail you as soon as possible, though not everyone collects personal e-mail on a daily basis.
Why have you e mailed me asking for further ID?
We check all orders against card holder address, if we cannot find you at the address you have given us, we may e mail you for further information.
Why do you need to know make model and year of car?
Many items are vehicle specific, it allows us to check that you will receive the correct item/s
Are all your products road legal?
Most items are road legal. Any items that we feel could cause you a problem are described as NOT Road Legal in the product text. We accept no liability what so ever for any legal action taken against you and it is in your own interests to check with the relevant authorities.
Are my goods guaranteed?
Yes they carry at least the manufacturers 12 month guarantee
